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Troubleshooting and Quick Summary

19. Common situations and solution steps

19.1. User does not appear in the list

Check:

  • Is the correct branch selected?
  • Is nurse mode accidentally enabled?
  • Is the personnel status active?
  • Is the personnel appointment status suitable?
  • Is the database connection open?

19.2. Appointment does not appear

Check:

  • Was login performed with the correct user?
  • Is the appointment for today?
  • Does the appointment belong to the correct branch?
  • Is the appointment assigned to the user or nurse group?
  • Is the service group definition correct?

19.3. Patient is selected but service does not appear

Check:

  • Does the patient have an open session right?
  • Has the total session been used?
  • Does the appointment service group match the purchased service group?
  • Is the protocol number correct?
  • Is the service one of the product codes excluded by the system?

19.4. Area does not appear on the screen

The system shows only the areas that the patient purchased and that have open rights. If the area is not visible:

  • The related service may not have been purchased.
  • Session right may have been completed.
  • The service code may not match the screen area.
  • A different page may have opened according to patient gender.

19.5. Area appears red

Operation entry has been made for the area in this session. The same area cannot be recorded a second time.

If an incorrect record was made, the user cannot undo it directly from the screen; the system administrator or authorized unit should be contacted.

19.6. Debt balance is blinking

There is a difference between the patient's sales total and collection total. This is a financial warning. Collection control should be performed according to institution procedure.

19.7. Door icon does not work

Check:

  • Is the door system active?
  • Is the correct COM port selected?
  • Are baud rate, data bits and stop bits correct?
  • Is the door type correct?
  • Is the serial port being used by another program?
  • Does the door test button work?

19.8. Barcode is read but product is not found

Check:

  • Is the correct warehouse selected?
  • Is the product barcode registered in the system?
  • Is the product in stock in the selected warehouse?
  • Is the EAN-13 information in the QR code correct?
  • Is there active inventory in the warehouse?

19.9. Consumable screen does not appear after session completion

Check:

  • Was at least one area/service saved with "OK"?
  • Could the session record be transferred to the central system?
  • Was the "Session right could not be deducted" error received?
  • Is the temporary product list waiting panel open?

19.10. Cleaning screen closed by itself

The cleaning screen closes automatically after 120 seconds and clears the user/patient session. This is normal behavior.

26. Quick usage summary

  • Standard session

  • Select the user.

  • Enter the password.
  • Touch the patient's appointment card.
  • Select the patient's service.
  • Select the applied area/service.
  • Enter result information and tap OK.
  • Complete the session after all applications are entered.
  • Enter consumable materials.
  • Complete consumable issue.

  • Complete the cleaning screen.

  • Break during operation

  • Tap the pause icon.

  • Select the pause reason.
  • Write a description.
  • Confirm.

  • Tap the play icon to continue.

  • Consumable by barcode

  • Tap the QR/barcode icon.

  • Select the correct warehouse.
  • Read the barcode.
  • Check the quantity.
  • Confirm the issue.

  • Close the window.

  • Undoing incorrect consumable

  • Double-click the product in the consumable list.

  • Check the undo quantity.
  • Tap the confirmation icon.